Sign InCustomer Service Policy
myTVR is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Refund Policy
Please make your choice carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods do not meet expectation, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.
Security Policy
When purchasing from myTVR your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre email address at info@mytvr.com.au
Privacy Policy
myTVR respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at myTVR's Web site. We collect no personal information about you when you visit our Web site unless you choose to provide this information to us. Users may delete their information from our database by informing us via email.
Information Collection
myTVR collects information through our Web site at several points to enable us to provide a service or information to our visitors. We collect this information voluntarily through information requests. To receive our products and services personal contact information is mandatory to allow us to contact you. Other information we request is optional.
Information Usage
The information collected by myTVR will be used to allow us to contact you. We will not share data with third parties. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or usage changes, will advise you via this web site.
Access to Information
Users may delete their information from our database by informing us via email. info@mytvr.net.au
Confidentiality
myTVR observes Australian Law in Particular SPAM Act 2003 and does not use any email address information except for registering users for the myTVR service.
